Shipping Policy

Last updated: 25 July 2026

Thank you for shopping with us Please review our shipping policy below for details on processing times, rates, and delivery for both domestic and international orders.

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
• You will receive a confirmation email once your order has been processed, followed by a shipping confirmation email with tracking information once it ships.
• During high-volume periods (sales, holidays), processing times may take slightly longer. We'll notify you of any significant delays.

Domestic Shipping (Australia)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	2–6 business days	$10 AUD
Express Shipping	1–3 business days	$15 AUD

• Delivery times may vary for regional and remote areas.
• Free standard shipping on orders over $80 AUD.
• Delivery times are estimates and are not guaranteed, as they may be affected by carrier delays.

International Shipping

We currently ship to most countries worldwide.

Region	Estimated Delivery Time	Cost
New Zealand	4–10 business days	Calculated at checkout
United States & Canada	7–14 business days	Calculated at checkout
United Kingdom & Europe	7–16 business days	Calculated at checkout
Asia	5–12 business days	Calculated at checkout
Rest of World	10–21 business days	Calculated at checkout

Customs, Duties, and Taxes

• All orders ship from Australia. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
• Customs policies vary widely, so please contact your local customs office for more information before placing an order.
• MODIV is not responsible for delays caused by customs processing.

Order Tracking

• A tracking number will be emailed to you once your order ships.
• You can track your order directly through the carrier's website or via the link provided in your shipping confirmation email.

Lost, Stolen, or Damaged Packages

• MODIV is not liable for packages lost or stolen after delivery confirmation. Please ensure your shipping address is accurate and secure.
• If your package arrives damaged, please contact us at hello@modivofficial.com
  within 7 days of delivery, along with photos of the damage, so we can resolve the issue.
• If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier before contacting us.

Incorrect Address

• Please double-check your shipping address at checkout. MODIV is not responsible for orders shipped to an incorrect address provided by the customer.
• If you notice an error, contact us immediately at hello@modivofficial.com. We'll do our best to update it before the order ships, but cannot guarantee changes once processing has begun.

Questions?

If you have any questions about your order or this shipping policy, please reach out to us at hello@modivofficial.com.